| Naslov: | Fintech and e-payment methods in tourism and hospitality : examining customers' e-satisfaction, e-loyalty, and e-trust during the travel experience |
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| Avtorji: | ID Kamel, Noha Ahmed (Avtor)
ID Youssif, Marwa (Avtor) |
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| Datoteke: |  ZUP_Kamel_Noha_Ahmed_2026.pdf (556,47 KB)
MD5: E047D9B9C3EC3B130B381B9CC1DE56F8
 https://www.hippocampus.si/ISSN/2335-4194/19.71-89.pdf
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| Jezik: | Angleški jezik |
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| Vrsta gradiva: | Neznano |
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| Tipologija: | 1.01 - Izvirni znanstveni članek |
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| Organizacija: | ZUP - Založba Univerze na Primorskem
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| Opis: | This study aims to examine the impact of electronic payment methods (EPMs) usage on customers’ e-satisfaction and how their e-satisfaction influences their e-loyalty. Additionally, it investigates the moderating role of customers’ e-trust in the relationship between EPMs usage and customers’ e-satisfaction. The population under study is travellers who have prior experience using e-payment methods within tour ism and hospitality transactions in the MENA region (Middle East and North Africa). Data were gathered online from 211 e-payment users using a convenience-based purposive sampling technique. The findings reveal that EPMs usage has a positive and significant impact on customers’ e- satisfaction. Additionally, customers’ e-satisfaction with EPMs has a positive impact on their e-loyalty. Furthermore, the moderating role of e-trust is significant but has a weak effect in the direction of the relationship between EPMs usage and customers’ e-satisfaction. This study provides valuable insights to enrich the existing literature on fintech services and e-payment methods, particularly in the tourism and hospitality industry. It also suggests how finance, tourism, and hospitality businesses can improve customers’ EPM experiences to boost e-satisfaction, e-loyalty, and e-trust. |
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| Ključne besede: | fintech, electronic payment methods (EPMs), e-satisfaction, e-loyalty, e-trust |
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| Status publikacije: | Objavljeno |
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| Verzija publikacije: | Objavljena publikacija |
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| Kraj izida: | Koper |
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| Založnik: | University of Primorska Press |
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| Leto izida: | 2026 |
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| Št. strani: | str. 71-89, 115 |
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| Številčenje: | Vol. 19, no. 1 |
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| PID: | 20.500.12556/RUP-23340  |
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| UDK: | 338.48 |
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| ISSN pri članku: | 1855-3303 |
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| DOI: | 10.26493/2335-4194.19.71-89 |
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| COBISS.SI-ID: | 281659907 |
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| Datum objave v RUP: | 21.07.2026 |
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| Število ogledov: | 119 |
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| Število prenosov: | 7 |
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| Metapodatki: |    |
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