Ključne besede: customer complaints, organizational responses, satisfaction, repurchase intension, word of mouth commmunication, northern Cyyprus, hotel industryObjavljeno v RUP: 15.10.2013; Ogledov: 3443; Prenosov: 69 Povezava na celotno besedilo
Ključne besede: ISO 9000, quality management systems, customer satisfaction, customer relationship management, standardsObjavljeno v RUP: 15.10.2013; Ogledov: 3224; Prenosov: 86 Povezava na celotno besedilo